The Credit Analyst position is responsible for day-to-day business operations in both customers. The underwriting aspect of the role fundamentally involves credit risk assessment on secured and unsecured ----------- is an inherent part to deliver quality customer service experience throughout the phone, email and real-time online chat communications with customers.
Responsibilities for these positions include:
Manage all business operations that involve customer interactions.
Own customer support interactions from start to finish and use metrics to streamline and improve them to go beyond.
Underwrite, analyse and assess credit applications within the boundaries of your delegated authority.
Ensure credit decisions are responsible and compliant with all legislative requirements.
Conduct credit risk assessment unsecured personal loans following lending criteria and legislative ----------- liver the best customer service experience in all forms of communications including but not limited to phones, emails, and real-time online ----------- municate with customers on a day-to-day basis, which may cover a raft of transactions, including credit enquiries, payments, marketing, and general customer management matters. Through direct calling, SMS, chat and email, all communications will be well constructed, as close to real time as possible and have a positive impact on the customer and ----------- ek guidance from peers and leaders and escalate appropriate matters to deliver better outcomes.
Protect customer information and sensitive data always.
Stay up to date and maintain compliance on all other legislative requirements.
Verified
