Appointment Setting Experience
- Conducted cold calls and lead generation to connect with potential clients.
- Qualified leads by identifying business needs, decision-makers, and budget considerations.
- Scheduled and confirmed appointments with clients, ensuring minimal no-shows.
- Coordinated calendars and followed up via phone, email, and LinkedIn to nurture relationships.
- Used CRM tools to manage prospects, update records, and track pipeline activities.
- Built rapport and overcame objections using active listening and consultative questioning.
- Ensured smooth handoff of qualified leads to Account Specialists/Managers.
- Applied customer service background (fraud assistance, escalations, and scheduling technician visits) to strengthen communication, problem-solving, and client management skills in appointment setting.
BPO / Customer Service Experience
- Assisted customers with identity theft (IDT), fraud, and scam-related issues.
- Restored and recovered compromised emails for offshore clients.
- Handled escalations, password resets, and scheduled technician appointments.
- Maintained accurate documentation and follow-up with clients, ensuring high customer satisfaction.
Sales & Appointment Setting
- Cold calling and lead generation to set meetings with potential clients.
- Overcoming objections and building rapport with prospects.
- Using CRM tools to track prospects, schedule appointments, and maintain pipeline reports.
Core Skills
- Virtual Assistance / Administrative Support
- Customer Support & Account Security
- Lead Generation & Appointment Setting
- Social Media Management & Scheduling
- Email Management
- Basic Video Editing & Subtitles
- CRM Management & Recruitment Coordination
- Strong Communication, Organization, and Problem-Solving Skills
