I have been working as a BPO Call Center Agent for more than 3 years. I have handled different accounts like Business Financial (QuickBooks), Hotel Reservations (Choice Hotels), Flight/Hotel/Car/Rail Reservation all in one (TripActions/Navan/Tap Air Portugal), and Food Delivery Services (Deliveroo) from countries like USA, EMEA, and APAC. I already experienced taking calls, handling chats, and replying to Emails. I am actively seeking a customer service position where I can optimize my problem-solving and organization skills to contribute to increasing customer satisfaction.
