I have 7 years of experience in customer support, handling voice, chat, and email. I’m familiar with tools like Zendesk, Salesforce, and HubSpot, and beyond customer support, I also build process automations using Google Apps Script. For example, I’ve created automated reporting systems, email notifications, and data validation workflows that eliminated repetitive manual work and improved accuracy. These kinds of automations save teams time, reduce errors, and allow them to focus more on customers instead of admin tasks. I’m organised, tech-savvy, and always focused on delivering solutions that make both customers and teams more successful.
