I help sales and operations teams stay organized, close deals faster, and keep their data clean — backed by 12+ years of corporate experience at SAP and hands-on remote support experience with a US e-commerce company.
What I bring:
CRM & Deal Desk Support — 5+ years as a Sales Operations Business Enablement Specialist at SAP, acting as the go-to contact for deal cycle escalations, quote reviews, and cross-team coordination (Sales, Legal, Finance, Order Management). I know how to keep a deal moving and know who to loop in when it stalls.
Quote-to-Cash & Billing Operations — Prior to sales ops, I spent 6+ years in Order-to-Invoice roles: processing orders, reviewing contract terms, generating invoices, and resolving billing issues for enterprise software subscriptions. I understand the full deal lifecycle, not just one piece of it.
System Testing & Process Improvement — Dedicated tester for SAP's CPQ 2.0 rollout and other release cycles — I validate that new features actually work the way end-users need them to, and I document issues clearly enough for engineering to act on.
Current Remote Experience (US Client) — I currently work part-time as an IT Sales Support Associate for Morris Furniture Co., a US-based e-commerce/furniture company, where I:
Reconcile timesheets and attendance data across Hubstaff and Paycor, building formatted Excel reports with color-coded status flags for HR review
Maintain an EOD reporting dashboard for daily operations visibility
Support sales operations tasks and internal process documentation
Work independently on US (EST) hours with minimal supervision
Tools I use daily: Salesforce, SAP, Excel (advanced formulas, conditional formatting, dashboards), Power BI, Hubstaff, Paycor, Google Workspace
Why work with me: I've spent over a decade inside enterprise operations — I know how to spot a broken process, document it properly, and fix it without needing hand-holding. I'm reliable, detail-oriented, and used to working with distributed, cross-timezone teams.
Open to: Sales Operations Support, CRM Administration (Salesforce), Deal Desk / Quote Support, Billing & Invoicing, Timesheet/Attendance Reconciliation, Executive Assistant, Data Entry & Reporting
