Hello there! I am ----------- S. -----------, and I am from Cavite, Philippines. I've been with the BPO industry for 11 years as a Customer Representative. I handled different accounts like financial accounts (credit card application), mortgage, Directv-att(with sales), and one of the largest payment processors (PayPal). I was also promoted as Subject Matter Expert; we do live monitoring calls to ensure the agent is doing the right thing, and do coaching sessions to provide feedback for improvement. I also used to work as an Off-site Receptionist for almost 2 years, and we are using Zendesk and Booker to assist customers in booking an appointment with us (a waxing salon located in Arizona, USA). I also have experience as a Collection Associate for 1 year at Synchrony Bank. I also have experience in Outbound Calling (lead generation, appointment setting) for 2 years and handling different campaigns such as Real Estate and financial.
I am always honest, and I am never afraid of doing hard work. I can assure you that I will be able to get your satisfaction. You can put your trust in me because I am going to be the right choice for the said position.
Verified
