Hello, I’m ----------- – Your All-Around Virtual Assistant & Customer Service Pro!
Bachelor of Arts in Political Science | From the Rising Tiger of Asia – Philippines
Reliable | Results-Driven | Client-Focused
I’m a dedicated professional with 14+ years of hands-on experience supporting U.S.-based clients, entrepreneurs, and businesses with customer service, administrative support, eCommerce management, quality assurance, and team coordination. I take pride in bringing professionalism, precision, and a personal touch to every interaction. Always aiming to exceed expectations.
Core Specialties
Customer Service & Phone Support:
10+ years in BPO and remote customer support roles
Handled 100+ inbound calls daily with Virgin Mobile USA & Assurance Wireless
Achieved the highest CSAT and best AHT scores as a CSR in BPO
Skilled in phone, email, chat handling and customer retention
ECommerce support for Amazon Seller Central, Etsy, and 9Folds LLC
Administrative Support & QA:
CRM management, task coordination, and cross-department collaboration
Document management, transcription, and data entry
Quality assurance monitoring, coaching, and process improvement
Tea-----------ntorship and facilitation to achieve KPI goals
Order Management & E-commerce Support:
Managed online orders for multiple U.S. restaurants under 9Folds LLC
Assisted Amazon Sellers with:
1) product listings,
2) order coordination,
3) returns, and
4) customer inquiries
Supported Etsy operations with:
1) product updates,
2) customer communication, and
3) seamless order workflow
Added Skillset – Logistics & Dispatching
While my primary expertise is in Customer Service and Administrative Support, I also trained in freight logistics and dispatching. This included driver coordination, load board management, and real-time updates. Skills that enhanced my ability to manage time-sensitive tasks and communicate effectively with clients, stakeholders and teams.
Tools I’m Skilled In
CRM & Communication: Zendesk, Gmail, Outlook, Skype, Zoom
Project Management: Asana, Google Workspace, Microsoft Office
E-commerce: Amazon Seller Central, Etsy, 9Folds LLC, Zentail
Amazon Tools: Helium10, Keepa
Creative Tools: Canva, CapCut, Filmora, PicsArt
Freight Load & Estimation Tools: Dat, Estes, TForce, Arcbest, ODFL & Fedex
Why Work With Me?
100% commitment to client satisfaction
Flexible with schedules (open to 6 days work a week, adaptable rest days)
Excellent English communication — written and spoken
Quick to learn new systems and tools
Strong leadership and collaboration skills
Known for reliability, consistency, and delivering results
To ensure reliability, I maintain a fully equipped home office setup with an Intel i7 desktop, dual monitors, a noise-canceling headset, and 300+ Mbps fiber internet. All backed by solar-powered electricity, which guarantees zero power interruptions.
No need to look further — you’ve found the solution!
Let’s connect, talk about your goals, and make things happen.
