Customer-Centered and Performance Driven Operations Manager in the BPO industry for 10+ years who excels at using proven methods to promote Client Relations, Cost & Attrition reduction, and streamlining Operations with extensive knowledge of process optimization strong work ethic, and ability to work under pressure, and in a Team. Extensive knowledge & experience with Travel, Finance, and Telecommunications Accounts. Specializes in managing Client Metrics such as NPS, Attrition, Attendance, and Customer Satisfaction and Resolution.
