Customer Service Representative with 7 years of experience supporting customers through Voice + Email channels in e
commerce and subscription/billing environments. Experienced in Shopify order processing, customer inquiry resolution,
and high-volume ticket handling. Proven ability to exceed KPIs, meet SLA expectations, and improve customer satisfaction.
Skilled in Shopify, Gorgias, Zendesk, CRM systems, and confident delivering clear, professional communication with C2
English proficiency.
