An experienced Operational Leader with over 10 years in BPO operations management, quality assurance, and training. I bring strong leadership in coaching, mentoring, process improvement, and operational excellence. Known for high adaptability, dedication, and excellent work ethics, I am committed to being a valuable asset to your organization.
Skills :
Operations ManagementTraining & DevelopmentQuality AssuranceProject MangementEnd to End RecruitmentHealtcare & Clinical ManagementClient & Stakeholder ManagementBusiness DevelopmentWorkforce ManagementFMEACOPCCertified with C1 Berlitz English ProficiencyFinancial & business analysisTools Used: MS Office Suite, CMS, call quality tools, data visualization & analysis dashboards
Tools / CRM tools / Systems Used
QuickBooksMS OfficeSlackGoogle SuiteathenaNet & athenaOneSigma CarePoint Click CareApolloDentrixEclinical WorksVarious other EMRs/ EHRs
