I'm Rose and I am a highly motivated and dedicated individual.
I have a background in Administrative tasks such as Email Management, Reception Tasks, Customer service assistance, also in Data Entry, Booking flight reservations with a 6+ yrs of experience in Customer Service in the BPO companies here in the Philippines and 2+ years experience as a Virtual Assistant working remotely for my clients with their businesses in USA.
I am an individual who is still thirsty of knowledge, where there are still a lot of space within me for new learnings. I am a very hands-on person whose literally with my job during working hours. I also enjoy taking on new challenges that allow me to expand my skills. I am excited about the opportunity to contribute my skills and experience to your company and be a part of its success.
Ryan Reserved - 314 Logistics
Remote - Houston, Texas
BUSINESS VIRTUAL ASSISTANT
November 2023 – June 2024
- Dispatcher (Main Task) Receive orders
- Assign orders to drivers in their specific route
- Follow up on driver’s status and know their whereabouts
- Update driver's information on file.
- Email management
- Data Entry
- Organize files
- Bookkeeping (using INTUIT)
Gibson Technologies / Tollo Community System
Remote - New Jersey
BUSINESS VIRTUAL ASSISTANT
December 2022 – July 2023
- Receives calls (Reception Task)
- Sort out receipts of the company
- Handles invoices
- Insert check details in the data (Data Entry)
Kidz and Carz Transport, Inc.
Remote - Massachusetts, US
EXECUTIVE VIRTUAL ASSISTANT
April 2022 – June 2022
- Handle Personal Tasks
- Acted as a right-hand person that people will contact to get to or schedule
things for the client.
- Personal Email Management
- Calendar Management
- Booking Trips
- Putting Together Meal Plans for client
- Ordering Groceries, etc.
- Planning in general whatever client needs to be
planned
University Writing 911
Remote - Atlanta, Georgia
BUSINESS VIRTUAL ASSISTANT
March 2021 – November 2022
Handles chat, email, and data entry
- Receiving and checking all orders coming in thru email
- Enter orders into the system
- Assign orders to specific customer
- Confirms pending PayPal (unpaid, duplicate, and paid orders)
- Verify revision orders that need additional information
- Approved orders that need to be completed
- Answer chats and emails coming in
- Send bulk emails twice a week and update our writer’s profile once a
week.
Comcast
On-site - Afni Phils.
REAL TIME ANALYST
November 2020 – February 2021
- Approve, or decline schedule requests of employees
- Administrative task
Comcast
On-site - Afni Phils.
CHAT SUPPORT SPECIALIST
January 2020 - November 2020
- Helps with customer’s billing issue, upgrade plans
- Handles new application and cancellation.
Travelport
On-site - Wipro Inc.
SUPPORT SPECIALIST
July 2019 - December 2019
- B2B - Assist agents in different travel agencies.
Hawaiian Airlines
On-site - Teleperformance Phils.
CUSTOMER SERVICE REPRESENTATIVE
January 2016 – April 2019
- Handled almost all types of customers or passengers
- General Reservation
- Ticketing Exchange
- Re-accommodations Desk
- Corporate/VIP passengers/VVIP passengers
