Team player, flexible and dependable employee with more than 20 years of BPO experience

Worked in a Call Center Environment/ BPO industry for 20 years
? Team player, flexible, dependable and effective coach
? Good spoken and written communication skills
? Difficult conversation-handling with colleagues and customers
? Maintain calmness and composure when working under pressure
? Excellent time management
? Excellent workload prioritization
? Task and deliverable tracking and follow through
? Good and fair decision-making
? Ability to motivate people
? Good 'people skills' for building relationships with colleagues at all levels
? Accuracy with record keeping
? IT skills includes MS Tools, Google, Zoom and Webex