Customer Service and Escalations Specialist with over 7 years of experience in the BPO industry handling voice and non voice customer support, escalations, and stakeholder management. Proven ability to resolve complex customer concerns, coordinate with suppliers and account managers, and drive customer satisfaction while maintaining SLA compliance. Experienced in escalation management, quality monitoring, process improvement, root cause analysis, and team support. Recognized multiple times for outstanding performance, including Employee of the Year and QA Recognition Awards.
