I am a Customer Service Representative with over 8 years of experience in providing excellent support to customers in various industries. I have a proven track record of exceeding customer satisfaction and retention goals, as well as generating sales leads and referrals. I am proficient in different applications like Microsoft Office, Teams, Google Apps, Skype, Canva, Photoshop, Filmora, I know how to use Helpscout, Shopify, Genesys, etc. I can hadle multiple channels of communications such as phone, email, chat and social media, I am a team player who can collaborate effectively with colleagues and managers, as well as work independently and take initiative. I am also a fast learner who can adapt to changing situations and customer needs. I am passionate about delivering quality service and creating positive customer experiences.
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