A highly motivated person with eleven (11) years of experience in the customer service industry.
Completed training in New York English Language Proficiency Center.
Trained for both Apollo and Sabre GDS.
Exceptionally determined and flexible in everything I am doing.
Effective in doing tasks simultaneously and with minimal supervision. Working remotely since 2020.
SKILLS AND ABILITIES
Communication Skills
Actively listens to people’s suggestions and opinions by considering and taking notes.
Negotiate, bargain, persuade, and debate issues without being abrasive to others by addressing each point and
clearly stating my ideas with relevant sources.
Acknowledge others, present them in public, sell, and demonstrate products/services; by using proper words
and manners.
Interpersonal Skills
Teach, mentor, guide, and coach those who are needed by providing proper/understandable instructions.
Analyze the behavior of self and others in a group situation to have a good connection by observing and
knowing everyone in a group
Critical Thinking Skills
Skillfully analyze, assess, and reconstruct thinking process to effectively solve problems
Raise vital questions and problems, formulate them clearly and precisely.
Thinks open-mindedly within alternative systems of thought, recognize and assess, as needs be, their
assumptions, implications, and practical consequences
Communicates effectively with others in figuring out solutions to complex problems
Customer Service Skills
De-escalate customers concerns
Empathize with customers
Actively listen to customers concerns
Resolve customers concerns effectively
Verified
