• Accomplishes staff results by communicating job expectation; planning, monitoring, and appraising job results; coaching, mentoring, and disciplining employees; developing, coordinating, and enforcing systems, policies, and
procedures
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment developing personal growth opportunities
• Accomplishes resource management by forecasting demand and capacity; analyzing variances and initiating corrective actions
• Maintains quality service by enforcing quality and organization standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements
• Maintains organization’s effectiveness and efficiency by defining, delivering and supporting strategic plans tracked using Balance Scorecard in a monthly basis
• Actively monitor Change Management related activities
• Monitor throughput of each tea-----------mber and identify potential roadblocks preventing the individual fro-----------eting the target
• Understand demand and supply patterns and proactively assess team level requirements to ensure highest utilization possible
• Ensure visibility and awareness on project timeline deliverables of tea-----------mbers
• Represents Solution team in inter-organization collaboration meetings
