Customer service professional with experience in Shopify e-commerce support, business intelligence, and team leadership. Skilled in assisting customers and merchants, resolving complex issues, and improving operational efficiency through data-driven insights. Experienced in billing support from the telecommunications industry, with strong attention to detail and the ability to handle financial inquiries accurately. Proficient in Microsoft Excel, including advanced functions, Power Query, and pivot tables. A collaborative and results-driven professional committed to delivering excellent customer experiences and continuously expanding expertise in customer service and accounting operations.
