I have over 3 years of experience managing short-term rentals in the US and Canada. During this time, I successfully retained Superhost status by delivering exceptional guest experiences and efficiently handling claims. I am skilled in automating property management systems to streamline operations and improve efficiency.
In addition to property management, I have a strong background in administrative tasks and research. I have successfully furnished properties virtually, collaborating with vendors to achieve high-quality results.
My marketing expertise includes generating leads through social media platforms such as Facebook Marketplace and effectively listing properties on appropriate ch-----------els.
Online Travel Agencies (OTAs):
I have used platforms like Airbnb, -----------, VRBO, Zillow, Furnished Finder, and more.
Property Management Systems (PMS):
I have experience with systems such as OwnerRez, Guesty and Hospitable, which I learned through personal exploration and hands-on practice. I can adapt to specific needs—just let me know your goals, and I will find a way to make them possible.
Administrative Systems:
I am proficient in tools like Google Sheets, Word, PowerPoint, and other standard office software.
Tools Used:
Property Management Systems: OwnerRez, Guesty, Hospitable
OTAs: Airbnb, -----------, VRBO, Zillow, Furnished Finder
Administrative Tools: Google Sheets, Docs, Word, PowerPoint
Marketing Platforms: Facebook Marketplace, Instagram
Additional Skill: Picture and Video editing
Professional Background:
Short-Term Rental Virtual Assistant Freelance under Getaway Guardians Agency - January 2023 – Present
Guest Communication: Responded promptly to guest inquiries and booking requests via email, messaging platforms, and phone. Handled guest check-in and check-out processes, providing clear instructions and support to ensure a seamless experience. Resolved guest issues or concerns during their stay, maintaining high satisfaction levels and retaining Superhost status. Monitored and responded to guest reviews professionally to uphold excellent ratings.
Property Operations: Managed daily operations for short-term rental properties across multiple locations in the US and Canada. Coordinated with cleaning and maintenance teams to ensure properties were guest-ready at all times. Automated property management systems to streamline booking, scheduling, and communication processes, improving efficiency. Updated calendars across platforms to prevent double bookings and optimize occupancy rates.
Marketing and Listing Management: Generated leads through social media platforms, including Facebook Marketplace. Created and managed property listings on platforms like Airbnb, VRBO, and -----------. Assisted with pricing adjustments based on market trends to maximize revenue.
Vendor Coordination: Collaborated with vendors for virtual staging, property repairs, and maintenance to ensure high-quality presentation and functionality.
Administrative and Marketing Specialist Freelance - Part time (2022)
Created and managed property listings on various platforms, optimizing descriptions and photos to maximize visibility. Conducted market research to analyze competitive pricing and recommend adjustments to enhance profitability. Designed and maintained spreadsheets for inventory, income tracking, and guest information. Assisted in implementing automated systems to improve operational efficiency.
Educational Background:
College Graduate with Bachelors Degree in Education
Siena College of San Jose
BS in Secondary Education
Major in English
Completed March 2014
Sa Jose del Monte City, Bulacan
Philippines 3023
Special Skills
Property Listings & Optimization Specialist (Project Based)
Guidebook Creations (Project Based)
My Portfolio Link: https://----------------------nva.site/portfolio
