Proactive and detail-oriented professional with 9 years of experience in the BPO industry,
specializing in Quality Assurance Management, Process Improvement, Client Management,
and Administrative Support.
Former TQA Manager OIC, skilled in leading teams, optimizing workflows, developing
improvement strategies, ensuring operational excellence, and maintaining client relationships.
Seeking to transition into a Virtual Assistant role where strong
leadership, analytical, and organizational abilities can contribute to business efficiency and
client satisfaction.
CORE SKILLS
• Administrative Support & Virtual Assistance
• Client Interaction & Relationship Management
• Strategic Planning & Process Optimization
• Performance Reporting & Root Cause Analysis
• Email, Calendar, and Task Management
• Quality Assurance & Performance Monitoring
• Team Leadership & Training Coordination
• Data Entry, Reporting, & Documentation
• Project Coordination & Workflow Improvement
• Communication & Cross-Functional Collaboration
• Google Workspace & Microsoft Office
