I am a seasoned Senior Operations Department Specialist with a strong background in the dynamic world of Business Process Outsourcing (BPO). My career has been dedicated to ensuring operational excellence, compliance, and top-tier customer service within the financial services industry.
With more than 15 years of experience working on-site and virtual, I have developed a deep understanding of the intricacies of managing financial technology, sales and telcos accounts, and optimizing operations for success. My expertise lies in team leadership, process improvement, compliance, and client relations.
