I am a Customer Service Virtual Assistant with over 7 years of experience supporting eCommerce businesses and high-volume customer support in Amazon Retail at Concentrix Philippines. I help online businesses manage customer inquiries, resolve issues efficiently, and maintain high customer satisfaction while meeting key performance metrics such as CSAT, productivity, and first contact resolution.
I specialize in phone, email and chat support, order management, issue resolution, and customer experience. I have experience using tools such as CSC, Aviary and AC3 and Google Workspace. I am comfortable handling 50or more daily inquiries while maintaining accuracy, organization, and timely follow-ups.
I am available for full-time work during the US timezone and can adapt to shifting schedules based on business needs. I am looking for a long-term role where I can contribute to stable operations and grow with the company.
I take ownership of my work, follow processes carefully, and communicate clearly. I am reliable, detail-oriented, and committed to delivering consistent results every day.
