Results-driven Healthcare & Freight Virtual Assistant with 7+ years of hands-on experience supporting U.S.-based healthcare operations, combined with specialized training in freight/logistics and truck dispatcher coordination through an intensive Freight VA course. I bring a unique blend of clinical administrative expertise and logistics knowledge, allowing me to support both healthcare providers and freight businesses with precision and efficiency.
Recognized as Top 1 Overall Elite Associate (FY2022) at Sagility, I supported Humana accounts with a consistent 3-second call response time and zero HIPAA violations.
What I bring to your business:
Healthcare Expertise
Prior Authorization Specialist — Managed end-to-end PAs for inpatient admissions, SNF, DME, home health, outpatient procedures, rehab, LTAC, therapy, and diagnostics at enterprise scale for 6+ years.
HIPAA-Certified — Highly trained in PHI/ePHI handling, data security, and compliance protocols with zero violation record.
Insurance Verification — Verified eligibility, benefits, and coverage across multiple payers, reducing claim denials and delays.
EMR/EHR Proficient — Experienced with Practice Fusion, OpenEMR, NET Health, PCC, Carelon, MCO CRM, and SEEK.
Case Management (SNF/Sub-Acute) — Coordinated patient care from admission to discharge, acting as liaison between providers and insurance payers.
Telemedicine Support — Skilled in remote patient coordination, scheduling, prescription handling, and virtual care workflows.
Freight & Logistics Support
Freight Coordination — Knowledgeable in Quoting, Track and Trace, load tracking, carrier communication, and shipment status updates.
Documentation & Compliance — Familiar with BOLs, rate confirmations, invoices, and logistics documentation processes.
Broker & Shipper Communication — Trained to handle professional outreach, negotiation basics, and relationship management.
CRM & Load Boards — Exposure to freight tools and systems used for load sourcing and tracking.
Detail-Oriented Operations — Strong organizational and multitasking skills applicable to fast-paced logistics environments.
I deliver accurate, organized, and reliable support—whether managing healthcare workflows or assisting with freight operations. I’m known for clear communication, attention to detail, and the ability to adapt quickly across industries.
Remote | Available Immediately | Open to Full-time
