With nearly a decade of experience in the customer service industry, I have built a comprehensive background centered on excellence in client relations and operational leadership. My journey includes eight years as a Customer Service Representative, followed by a tenure as a Loyalty Specialist, where I focused on building lasting customer relationships and driving long-term value.
Currently, I serve as an Operations Team Lead for a Loyalty and Retention program, where I oversee strategic initiatives to improve customer lifetime value and team performance. In my parallel role at TELUS International Philippines, I act as a mentor for security products and services, leveraging my technical expertise to guide tea-----------mbers and ensure high-level service standards.
My professional versatility is further demonstrated by my interim role as a Marketing Specialist, allowing me to bridge the gap between customer insights and brand strategy. I am now seeking part-time opportunities to apply my multifaceted leadership and retention expertise in a new capacity while continuing to expand my professional skill set.
Key Highlights:
Operational Leadership: Experienced Team Lead managing complex loyalty and retention workflows.
Customer Retention: Proven track record in reducing churn and fostering brand loyalty.
Subject Matter Expertise: Specialized mentor in security products and services.
Versatile Skill Set: Background spanning front-line service, marketing, and tea-----------ntorship.
