With 15 years of comprehensive experience in the BPO industry, I bring a unique edge to the table, having successfully navigated diverse roles in Operations and Delivery Shared Services. My proficiency spans a 5-year tenure as a Subject Matter Expert, an 8-year commitment as a Senior Quality Evaluator, and a 2-year role as a Trainer. This multifaceted journey has equipped me with a holistic understanding of the operational landscape, particularly in terms of providing Quality Guidance, meticulous Analysis, and addressing the nuanced needs of daily operations. My well-rounded expertise positions me as a versatile professional capable of seamlessly meeting the dynamic demands of the industry.
