Experienced Technical Operations Specialist with a strong background in cloud technologies, technical support, and quality assurance across a variety of industries, including eSports, retail, and IT services. With expertise in providing technical support, i
----------- management, and operations coordination, I have successfully led teams, facilitated cross-functional collaboration, and ensured seamless platform functionality in high-pressure environments.I possess a proven track record in platform troubleshooting, API testing, and system optimization, with hands-on experience in tools like AWS, Salesforce, ServiceNow, and SQL. My expertise also extends to performing comprehensive manual quality assurance (regression, functional, UI, and smoke testing) to ensure platforms meet client requirements and deliver a high-quality user
experience.As a proactive problem-solver, I am adept at managing complex technical issues, providing real-time support to both end users and internal teams, and developing clear documentation and runbooks to streamline operational processes. My strong communication skills and ability to train and mentor teams have contributed to improved client satisfaction and operational efficiency.
