I am a dedicated and detail-oriented Virtual Assistant and Customer Support Specialist with over 7 years of professional experience in customer service, business operations, administrative support, and e-commerce. I have worked with global clients, helping businesses deliver excellent customer experiences while keeping daily operations organized and efficient.
My background includes email and chat support, account and billing assistance, customer retention, Shopify order management, product research and listing, shipping coordination, document processing, quality assurance, and executive administrative support. I am experienced with tools such as Zendesk, HubSpot, Shopify, Slack, Google Workspace, Microsoft Office, ChatGPT, Notion, and Canva.
Before transitioning to virtual assistance, I spent six years working in a Life Insurance Company, I was in the Disbursements Department, where I developed strong analytical, problem-solving, and process improvement skills while handling complex customer requests, document reviews, and cross-functional collaboration.
I pride myself on being reliable, organized, quick to learn, and proactive. Whether it's supporting customers, managing administrative tasks, or helping streamline business operations, I always strive to deliver high-quality work and contribute to my client's success.
I am currently looking for a long-term stable opportunity where I can continue to grow, take on greater responsibilities, and become a valuable part of a dedicated team.
