I’m a Retention Account Manager and Technical Support Specialist who helps businesses keep customers, grow revenue, and fix problems before they become churn. With experience across fintech, SaaS, telecom, e-commerce, and service-based industries, I bring a rare mix of technical problem-solving, customer psychology, and data-driven decision making. I don’t just respond to issues, I design systems that prevent them.
Here’s what I consistently deliver:
- 30%+ improvements in customer retention through proactive follow-ups and personalized support
- Faster resolution times by streamlining workflows and optimizing support processes
- Revenue growth through smart upselling, cross-selling, and value-based conversations
- High first-contact resolution rates by combining technical expertise with clear communication
I’ve worked in retention, technical support, outbound sales, and account management, which means I understand the entire customer lifecycle, from first contact to long-term loyalty.
Backed by a Bachelor’s degree in Aeronautical Engineering, I approach every challenge analytically, strategically, and with precision. Clients trust me because I’m calm under pressure, detail-oriented, and relentlessly focused on outcomes.
If you’re looking for someone who can protect your revenue, improve customer experience, and make your operations run smoother, you’re in the right place.
