As an Account Manager I focus on the well-being of both the clients and ----------- is my role as an Account manager to make the team work together, or in some cases, make the staff and the client work together to get the best results.
I am responsible for overall account management which includes the following:
1. Staff Management – discipline, performance improvement, monitoring, coaching, retention
2. Client Management – relationship management, coordination, client retention, client satisfaction
3. Cost Management – although this is mainly a responsibility of Finance, operations should monitor resource utilization and ensure efficiency and maximization of resources
