Hi, I’m ----------- ----------- -----------, an IT professional with over 9 years of experience in System Administration, Technical Support, and IT Operations. Currently, I work as an IT Support Engineer at -----------, where I provide technical expertise in SSL/TLS certificate management, validation processes, and customer support for enterprise clients.
I specialize in managing IT systems, troubleshooting complex technical issues, and ensuring smooth IT operations for businesses of all sizes. My work spans on-premises, cloud, and hybrid environments, with a strong focus on system reliability, security, and automation.
Core Skills
SSL/TLS & PKI (from -----------): Assisting customers with SSL certificate lifecycle management, validation, and installation across different -----------rver Administration & Technical Support: Proficient in managing Linux-based systems (RHEL, CentOS, OEL).
Microsoft Services: Skilled in Active Directory (user/group management, GPOs) and DNS/DHCP configurations.
Virtualization: Hands-on experience with VMware and Hyper-V.
Networking: Setup, configuration, and troubleshooting of networks; diagnosing and resolving connectivity and performance issues.
Cloud: Basic infrastructure knowledge in AWS and Oracle Cloud (OCI).
Automation & Scripting: Proficient in Bash scripting and basic Python for task automation, log analysis, and system reporting.
IT Support: Resolving hardware, software, and network-related issues efficiently; providing end-user support for applications and system access.
Documentation & Training: Creating knowledge base materials, conducting user training, and delivering excellent customer service.
Security: Ensuring system and network security through patch management and audits.
Tools
VMware, Nagios, SolarWinds, Mobaxterm, RDP, Dynatrace, MS Excel, RazorSQL, MySQL
Languages
English
Filipino
