I am a customer service-focused Technical Support Specialist with years of experience providing
exceptional technical and customer support at AT&T U-verse & Samsung Mobility. I possess
advanced skills in system analysis, diagnostics, troubleshooting, and conflict resolution. Known for
my excellent organizational and problem-solving abilities, I thrive in collaborative team
environments and am known for my strong work ethic. I am currently seeking a challenging
position in a dynamic company where I can utilize my technical expertise and problem-solving skills
to ensure client satisfaction and contribute to the organization's success. With over 13 years of
experience in the BPO industry, I have a proven track record in team management, high-level
Technical Support, Sales, and Loyalty & Retention.
