A seasoned customer service professional from the Philippines with nearly 6 years of experience in telecommunications and travel sectors. Known for delivering exceptional customer support, driving sales, and efficiently managing client communications.
Experience:
Telecommunications Sector (4 years)
Started with cold calling, successfully offering service upgrades.
Transitioned to chat support, focusing on resolving customer issues and converting retention opportunities into sales.
Travel Sector (2 years)
Specialized in managing inbound and outbound calls and email communications for a New Zealand-based agency that handles car rentals and motorhome bookings.
Leveraged extensive product knowledge to enhance customer experience and drive sales.
Technical Skills:
Proficient in a range of customer service tools including Salesforce, Zendesk, HubSpot CRM, and Amazon Connect.
Core Competencies:
Exceptional customer support
Sales conversion strategies
Client relationship management
Problem-solving and issue resolution
Verified
