I have been in the BPO industry for 9 years now and experienced in handling Telco accounts for supports like Billing, Customer Service, Retention, Collections and Tier 1 technical support team
Experienced in handling multiple and complex CRM used for customer interaction in Telco like Verizon, T-Mobile, Time Warner and AT&T.
Amiable personality, excellent for customer interaction.
Proficient
in using MS Word, Excel and Power Point including the Internet.
Excellent oral and written communication skills in the English Language.
Superior
attention to detail and accuracy with above average typing skills.
A good team player, very good organizational and multi-tasking skills.
High
organizational and motivational skills.
Result-oriented and proven initiative and ability to work with minimal supervision.
A high level of maturity and the ability to communicate with a diverse range of people.
