Customer Experience|Shopify|PayPal, KYC, AML| E-commerce

Experienced Customer Service Professional:
• 8+ years in BPO, specializing in problem-solving, clear communication, and attention to detail.
• Proficient in call center telephony, technology, and support via live chat/email.

Skilled in:
• Shopify
• Zendesk
• Gladly
• Netsuite
• Shipwire
• Shipstation
• Canva
• Google Workspace
• Social media platforms
• Slack

Diverse BPO Background:
Versatile roles including:
• Billing representative• Fraud specialist• Disputes & Claims mana-----------ent• Executive Escalation in PayPal

E-commerce Mana-----------ent:
Currently managing orders, addressing shipping inquiries, facilitating returns/warranties, and ensuring positive customer experiences.