I have ample experience in Customer Service and Debt Collection (both 1st party and 3rd party). I also took the role of a Team Leader and Quality Assurance Analyst. I functioned as an Inbound and Outbound call taker, Loan Processor, loan-worthiness assessor, Payment processor, and 3rd party debt collection negotiator. I obtained my team management skills during my team-leading role. Further climbed up the ladder to a QA Analyst position where I enhanced my Coaching, Analytical, and Critical Thinking skills. Tasked to assess, transcribe, and coach the agents on the good and bad points of the call and ensure to give inputs to level up their call handling.
