Detail-oriented and results-driven professional with experience in Technical writing, customer support, and back-office operations. Proven ability to develop and maintain clear, user-friendly documentation, streamline processes, and ensure data accuracy across multiple workflows. Skilled in collaborating with cross-functional teams, managing service tickets within SLA's, and resolving operational issues efficiently. Adept at handling both customer-facing and backend responsibilities, with a strong focus on quality, compliance, and continuous process improvement. Recognized for strong communication skills, adaptability, and a proactive approach to identifying and resolving gaps in systems and documentation.
