E-Commerce Customer Service Specialist and Virtual Assistant with 4+ years of remote experience supporting consumer brands and businesses across AU, US, and UK time zones.
I currently manage 20–30+ daily customer tickets for a consumer product brand — handling order issues, tracking updates, warranty claims, returns, and social media engagement across Instagram, Facebook, YouTube, Pinterest, Reddit, and Quora. I use Gorgias and Shopify daily, log every case in Google Sheets, and send end-of-day reports every shift without being asked.
What I'm good at:
•Customer support and helpdesk management (Gorgias, Zendesk)
•E-commerce operations (Shopify, Amazon, eBay)
•Order tracking, returns, and warranty processing
•Trustpilot and review management
•Social media engagement and community support
•Admin, payroll, and HR support (Xero, Employment Hero, BambooHR)
•SOP creation and process documentation
•Reporting and ticket logging
Tools I use: Gorgias, Shopify, Triple Whale, 17Track, Meta Business Suite, Afterpay, PayPal, Faire, Trustpilot, Google Workspace, Asana, Trello, Canva, Slack, Zoom, and more.
I work independently, follow process, and never leave things unresolved. Available full-time for long-term remote roles.
