Profile Description: ----------- M. de ----------- General VA | Executive VA | Shopify VA
Hi! I’-----------lvin M. de -----------, a high-performing Virtual Assistant with over 5 years of professional experience in customer service, administrative support, and e-commerce operations. I help business owners and executives save time, improve efficiency, and deliver excellent results through smart systems and reliable virtual support.
I’ve worked remotely with major U.S. companies like Westlake Financial, Fingerhut Credit, and ----------- where I handled billing support, account management, data entry, payment processing, and customer communication with precision and professionalism. My consistent top performance in Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance reflects my dedication to excellence and attention to detail.
As a General and Executive Virtual Assistant, I’m skilled in:
- Administrative and operational support (calendar management, email handling, file organization, reports)
- Data entry, account management, and CRM tools
- Customer service and escalation handling
- E-commerce assistance, including Shopify store management, product uploads, inventory updates, and order tracking
- Process documentation and workflow optimization
My background in e-commerce and finance support gives me a strong understanding of how to manage online operations, ensure accuracy in transactions, and provide the best client and customer experience possible.
I’m passionate about helping businesses streamline processes, stay organized, and grow sustainably through dependable and proactive support. Whether you need help managing your Shopify store, handling administrative tasks, or supporting your day-to-day operations, I’m here to make your workload lighter and your results stronger.
Tools & Skills:
Shopify | Google Workspace | Microsoft Office | Excel | Gmail | Slack | Trello | Zendesk | InContact | Avaya | Zoom | MS Teams
Data Entry | Calendar Management | Email Support | Report Generation | Product Listing | Order Tracking | Customer Retention
Why Hire Me?
- Proven track record in remote customer service and e-commerce operations - Detail-oriented, efficient, and results-driven - Excellent communication skills and time management
- Committed to long-term, high-quality virtual support
Let’s work together to keep your business running smoothly, efficiently, and stress-free.
I’m ready to assist you as your next trusted General, Executive, or Shopify Virtual Assistant.
Verified
