I am experienced in overseeing daily operations, managing staff, ensuring customer satisfaction, and contributing to the business's overall success. The tasks include monitoring call volume, managing and training call center agents, addressing customer complaints, and analyzing call center data to identify trends and areas for improvement. Responsible for developing training programs, managing budgets, and collaborating with other departments to improve customer experience. Effective communication, leadership, and problem-solving skills are essential for success. Present KPI performance during Weekly and Monthly Business reviews.
