Customer Support and Sales Professional with 4+ years of experience in the BPO industry, specializing in voice, chat, and email support. Proven track record of delivering exceptional customer experiences while consistently meeting and exceeding KPIs, including customer satisfaction, response time, and service quality metrics.
Experienced in handling billing inquiries, appointment setting, account management, customer issue resolution, and escalations in fast-paced, high-volume environments. Strong problem-solving, communication, and relationship-building skills with the ability to turn challenging customer interactions into positive outcomes.
Additionally, gained leadership experience through a Team Leader role, supporting team performance, coaching agents, monitoring productivity, and managing escalated concerns. Passionate about customer success, operational excellence, and continuous professional growth while contributing to business goals and customer retention.
