Experienced Technical Support and Workforce Analyst with a strong background in issue resolution, operational support, and performance monitoring. Adept at balancing customer needs with business goals in high demand environments. Knowledgeable in Microsoft tools such as, Excel, MS Teams, PowerBi, Oracle, Zoom, Outlook, Google Calendar and Google sheets. With six years of BPO experience, I am transitioning into a remote administrative assistant, admin assistant, remote admin assistant, virtual assistant role, bringing strong organizational and client support skills.
Skills
- Data analysis
- Trend identification
- Performance monitoring
- Resource optimization
- Attendance management
- Network troubleshooting
- Technical documentation
- Service level adherence
- Client communication
- Process improvement
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