My name is Alaida Mae Salutan,
I am dedicated, hard-working, fast learner, loyal, and a team player individual. I strive in a positive workplace but I can also work under pressure.
I have 4 years experience in Customer Support as a Customer Service Representative and as a Technical Support Representative for Telecoms, Mobile Virtual Network Operations, Restaurant Online Ordering Service, Online Retail Stores, Frontier Airlines, Vehicles and Resorts and Hotels Travel deals and packages.
I also worked in different industries and have been tallied with good accounts and different clients for more than years. I've dealt with Outbound/Outgoing Calls, Appointment Settings, Sales, Cold Calling and Lead Generation for Loans Modification Program, Mortgages, Insurances, Debt Settlement, Merchant Services, Mobile Apps, Real Estate, Digital Marketing, Web Designs and Video Marketing.
Services offered:
1. Outbound B2B/B2C telemarketing: appointment setting, telesales, lead generation, debt collection, customer retention programs or phone surveys
2. Inbound services: chat support, order taking, travel booking, technical support, employee benefits, directory assistance, customer service related inquiries/problem
3. Data Management: Data Entry, Data research
4. Virtual Assistants to manage your schedules, accept your calls, collaborate information within your organization via email or phone
5. Chat Support, Email Support, and/or Non-voice customer service
I am Expert in different tools and CRM's like:
Google suites: Google Sheets, Google Docs, Google Slides, Google Drive, Hangouts
MS Office: Microsoft Excel, Microsoft Word, Microsoft PPT
Management System: Asana, Trello, SlackEmailing system: Outlook, Gmail, MailChimp
CRMs: Zendesk, HubSpot, Shopify, Asana, Zoho, Landvoice, RealtyJuggler, Podio, LionDesk, Trello, Zendesk, -----------
Ecommerce website: Amazon, Shopify, eBay, Alibaba, Etsy
Social media sites: Facebook, Instagram, Pinterest. Linkedin, Twitter
If you liked what you've read about me, I am happy to be part of your team.
