Slow response times and messy inboxes quietly cost businesses their customers. I help service and sales teams fix that. With 10 years in BPO, including Tier 2 escalations and inbound sales across US, UK, Canada, and Australia accounts, I know what it takes to keep customers happy and pipelines moving. I've handled 50+ calls a day while holding steady at 90% QA, so I'm no stranger to fast-paced, high-stakes support. Give me your inbox, tickets, or CRM, whether it's Salesforce, Zendesk, or Pipedrive, and I'll bring order to it. I sort, prioritize, and respond so nothing slips through, and escalate the right things to the right people, right away. I also coach and mentor well, having trained early-tenure agents on process and performance, so I bring structure wherever I go. If you need someone to protect your customer experience while you focus on growth, send me a message. Let's chat.