An experienced professional with an MBA and over 11 years of expertise in marketing, lead generation, customer service, and retention. Skilled in CRM tools like Zoho, Salesforce, and Zendesk, I excel in creating impactful marketing campaigns, cold calling, appointment setting, and project management. My background includes roles in real estate, automotive, and healthcare industries, where I effectively combined strategic planning with hands-on execution to drive results. I am passionate about delivering exceptional customer experiences and helping businesses grow through innovative strategies and data-driven decisions.