Need help with customer service delegating admin tasks? If you're looking for a dependable, resourceful, and organized person to help you grow your business--HIRE ME!
- 5 Years of Customer Service
- Kickass Administrative Support
- Has a big heart for your success
Here's something you can delegate to me
CUSTOMER SERVICE
Proactively addressing customer inquiries and resolving issues to ensure
optimal product or service satisfaction, cultivating long-term loyalty, and
fostering a positive brand image.
- Multichannel Support
- After-Hours Support
- Technical Support
- Customer Feedback Management
- Escalation Management
ADMINISTRATIVE SUPPORT
Facilitating a wide range of administrative duties, such as coordinating
schedules, overseeing correspondence, and optimizing office functionality to
ensure smooth and productive operations.
- Data Entry and Management
- Document Management
- Calendar and Schedule Management
- Email and Communication Management
- Virtual Receptionist Services
- Office Organization and Optimization
TOOLS THAT I USE
*CUSTOMER RELATIONSHIP MANAGEMENT*
- Salesforce
- PureCloud / Genesys Cloud
*COMMUNICATION*
- Slack
- Microsoft Teams
- WhatsApp
- Google Meet
- Zoom
- Skype
- -----------
*PROJECT MANAGEMENT AND ORGANIZATION*
- ChatGPT
- Google Workspace
I have a friendly aura and I handle tasks assigned to me with enthusiasm. I respect given timelines, communicate effectively with clients, and deliver documents that meet the needs of my clients aptly. Make me your go-to person for all your customer service and virtual assistant needs.
I am knowledgeable in various office productivity tools as well. I am passionate, dedicated, and collaborative which helps me ensure that I always get the job done efficiently and effectively. Ready to Collaborate?
Catch you later!
Dianne
