Customer service and virtual assistant professional with 8+ years of BPO experience supporting major US brands — FedEx, Target, and ----------- — across phone, email, and live chat channels.
WHAT I BRING:
- Recognized Top Agent for 4 consecutive quarters at FedEx; selected as VIP Agent for consistent performance
- Comfortable handling high-volume workloads: 50–80 calls per shift, 5–10 emails per hour, and 5–7 simultaneous live chats without dropping quality
- Strong track record hitting SLA, CSAT, and resolution-time targets in fast-paced environments
- Skilled in email management, calendar scheduling, order/account support, and de-escalating frustrated customers professionally
TOOLS & SYSTEMS:
Salesforce, Zendesk, Google Workspace, MS Office, Canva, Notion and AI tools (ChatGPT, Claude) for faster, more accurate workflows.
WORK STYLE:
Reliable, detail-oriented, and self-managed — I show up on time, communicate proactively, and treat your business like my own. I'm looking for a long-term full-time role where I can bring the same consistency and results I delivered at FedEx, Target, and ----------- to your team.
Available to start immediately. Let's talk about how I can support your business.
