As an Operations Manager with over 3 years of experience in property and hospitality management, I specialize in streamlining processes, leading teams, and ensuring seamless day-to-day operations. I have successfully managed 30+ properties across Airbnb, -----------, and other booking platforms—handling everything from onboarding and listings to guest relations, maintenance coordination, and revenue optimization.
My strength lies in building efficient systems, creating SOPs, and leveraging technology to improve workflows. With a background in travel coordination and customer service, I bring a balance of operational excellence and a guest-first mindset that consistently delivers 5-star experiences.
I’m passionate about driving growth, integrating tools that simplify complex operations, and leading with reliability, responsibility, and resilience.
- Operations & Management
Property & Hospitality Management
Standard Operating Procedures (SOPs)
Team Leadership & Training
Customer Service & Guest Relations
Maintenance & Vendor Coordination
Claims & AirCover Handling
Revenue Optimization
- Tech & Platforms
Airbnb, -----------, VRBO – Listings & Operations
Hostaway – Property management software
Jurny – Guest experience automation
PriceLabs – Dynamic pricing & revenue management
Turno (TurnoverBnB) – Cleaning & task scheduling
----------- – Project & workflow management
Schlage, Blink – Smart lock & security management
- Other Expertise
Search Engine Optimization (SEO) for listings
Multi-platform Integrations
Guest Communication Automation
Travel Planning & Coordination
