Working in Airbnb as a Customer Support Specialist II for 28 months, I was able to master my communication and writing skills. My daily task is to take calls, emails, and messages from Hosts (mostly SuperHost), who need assistance in canceling bookings, managing technical issues with calendars, listings, and review disputes.
Prior to being a SuperHost specialist, I was trained to resolve usual daily issues such as check-in, accuracy issues, cleanliness, and Host outreach. What made my task more crucial, is that I not only help Guest resolve their issue, but I have to also make sure that the resolution I provided is fair to the Host. Since I was good at my job, I was upskilled to Superhost specialist, with higher salary and performance based incentive.
