Results-driven Customer Service and Sales Professional with nearly 5 years of combined BPO and freelance experience supporting U.S.-based clients across industries including eCommerce, telecommunications, real estate, logistics, insurance, and home services. Skilled in customer support, appointment setting, retention, and sales conversion, with a strong ability to build relationships and deliver excellent customer experiences in fast-paced environments. Known for strong communication, adaptability, problem-solving, and consistently achieving results.