3 years of being a customer-centric call center trainer focused on delivering exceptional customer experiences. With expertise in training needs analysis, program design, and facilitation, I help agents develop the skills and knowledge needed to provide world-class customer service. In my experience, I've always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for. I aim for a team-player position in a people-oriented organization where one can maximize the customer service experience in a challenging environment to achieve corporate goals. I trained new hires with less to no experience to assist customers with resolving account and service concerns in 2-month sessions averaging 20 learners per class. Became an assistant manager apprentice handling managerial tasks including initiating team calibration and tracking trainers' monthly completion
