Quality Assurance Analyst (QA)
I have over 2.5 years of Quality Assurance experience supporting customer service operations across phone, email, and chat channels. Throughout my career, I have audited agents based in the Philippines, India, and Canada, ensuring compliance with quality standards, identifying performance gaps, and helping drive continuous improvement across teams.
In my QA role, I regularly facilitate calibration sessions directly with clients to align expectations, maintain scoring consistency, and provide actionable insights on agent performance and customer interactions. My experience also includes participating in client-facing meetings, conducting performance analysis, supporting coaching and feedback sessions, and working closely with operations teams to enhance service quality, improve agent performance, and deliver a better overall customer experience.
Amazon Specialist experience including:
- Shopify Support Advisor then promoted Quality Analyst
- Can manage whole store (Designs, Billing, Analytics, Products, Pages, Links, Domains etc)
- Finding and contacting negative reviewers
- Contacting those that have left good seller feedback to ask for a product review
- Experience in producing SOPs
- Raising and chasing cases
- uploading A+ content.
Shopify Advisor and Specialist experience includes: • Manage and Maintain Product Information:- Uploading new products- Updating existing product listings with accurate information- Coordinating with new and existing vendors for product details, ordering processes, lead times, etc.-Maintaining accurate product and vendor databases.
• Research, Analysis, and Optimization:- Researching new and relevant products/brands- Monitoring product performance, sales metrics, and customer feedback- Using data insights to make recommendations for listing optimizations and business strategies.
• Technical Expertise and Enhancement:- Making mass uploads and changes to products on Shopify (e.g., pricing, descriptions)- Optimize listings for product rankings, conversion rates, and sales growth.- Quality-checking images, titles, and descriptions for accuracy- Website coding experience (advantageous)
• Collaboration and Communication:- Manage stores- Collaborate with the team to resolve product and website issues.- Work directly with manufacturers/vendors for product issues/questions.
• Inventory Management and Operations:- Overseeing inventory reconciliation and efficient tracking of stock levels- Documentation and Record-Keeping:- Creating and maintaining up-to-date records of SOPs, listing performance, and product details.
• I can manage Dropshipping businesses. With my background as a Support Advisor at Shopify, I have a solid understanding of how to create and manage a successful Dropshipping venture. I can efficiently handle product listings, optimize store layouts, and implement effective marketing strategies to drive sales. My experience has equipped me with the skills to navigate e-commerce platforms, analyze market trends, and provide exceptional customer support. I'm committed to building a thriving dropshipping business.
Verified
